All our Policies

Processing

From the time you place your order to the time it arrives at your door there are several stages that your jewelry purchase must go through before being shipped. When your purchase is confirmed one of our skilled craftsmen will manufacture your special piece of jewelery. Our gemologist will pick quality gemstones and will diligently inspect each piece to insure that you are completely satisfied. When the item is finished it will be polished to a high sheen that allows a beautiful sparkle. Once it leaves the manufacturer's doors and arrives at yours we hope you will be fully satisfied.

Shipping

Your order will be shipped to you fully insured via FedEx International Priority shipping.

If you prefer, we can ship your order to an address other than your billing address. Since jewelery is often given for engagement or another special occasion, we will be extremely flexible to help you create a wonderful surprise. We can expedite your delivery for a fast-approaching special occasion, or we can ship your order to an address other than your home to help you maintain your surprise. As a security precaution, please contact your credit card company and add the alternate address to your records.

We urge all customers to inspect your package for damage or tampering before receiving or signing for receipt.

If you are needing some thing for a special occasion please allow a minimum of three weeks for your item to be made.

Privacy

Your privacy is important to us. We do not sell or trade your personal information, such as name, address or phone number. We do not keep your credit card number on record either.

Returns

If you are not completely satisfied with your purchase, please send the item back within 7 days after receipt.

Your refund will be for the full purchase price less a 15% restocking fee. Items must be returned unused in their original new condition. Shipping costs are your responsibility. We do not guarantee estimated retail or replacement values as they are extremely subjective and impossible to guarantee.

Refunds are generally made within 10 BUSINESS DAYS (excluding weekends & holidays). We reserve the right to refuse refunds for those who abuse our return policy and/or fail to follow our terms & conditions.

Disclaimer

Please note that while we do our best to provide accurate images of the products some pictures may not illustrate true colors.

Availibility

Please note that all purchases are based on availability.